Common Questions About Our Terms
Contact our support team with your email and registered phone number. We'll verify your identity, send a reset link, and restore access within an hour. For security, we won't use your old password or re-send it; you'll create a new one. Enable two-factor authentication in account settings to prevent future lockouts.
Yes. Go to Account Settings, select Close Account, and confirm. We'll freeze your balance for 24 hours in case you change your mind, then process any remaining funds to your linked payment method. Depending on local law, we may offer pause options before full closure.
Your account balance is yours to withdraw or play with anytime. Inactive accounts—with no login or transactions for 12 months—may incur a small monthly maintenance fee, though we'll email you first. Withdraw your funds before that period if you don't plan to return.
We verify your identity before the first withdrawal to prevent fraud and meet local law. After approval, DANA, OVO, GoPay and QRIS transfers usually arrive within minutes; bank transfers take 1-2 business days. You'll see the payout status in your transaction history.
Contact our support team immediately with details of the dispute. We review your account history, chat logs, and transaction records. If we find an error, we'll correct your balance within 48 hours. Where local law permits, disputes may be escalated to a neutral mediator if neither of us can agree.
No. One account per person is required. Sharing or creating duplicate accounts violates our terms and can result in suspension and forfeiture of funds. We detect this using IP addresses, device IDs and payment patterns.
The complete terms are on this page and in your Account Settings under Legal Documents. We notify you by email if we make material changes and give you 14 days to accept the new version or close your account without penalty.
