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How we protect your account and payment information

Your privacy is the foundation of how we operate wing138. We handle your personal details, deposit history and account activity with clear, transparent practices — and we're direct…

DANA, OVO, GoPay and QRIS payment records encryptedAccount access verified through login credentials onlyData retention follows local Indonesian law

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Our data handling and jurisdiction framework

wing138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Wing138 collects your name, email, phone number, payment method and account activity to provide your account, process withdrawals and comply with local obligations. We encrypt sensitive data in transit and store payment details securely. Your information is not sold to third parties. Data retention for closed

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accounts depends on local law and regulatory requirements in Indonesia. Access to your data by wing138 staff is limited to support and verification purposes. We use cookies to remember your login session and gameplay preferences on your device. If you have questions about what data we
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hold or how to request changes, contact our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about your privacy

SECURITY & TRANSPARENCY

How we manage your privacy day-to-day

Payment data separation

Your DANA, OVO, GoPay and QRIS deposit records are stored separately from your gameplay history. Only payment processing and withdrawal verification teams access transaction details.

Session cookies and storage

We use cookies to keep you logged in and remember your game preferences on your device. You can clear cookies from your browser settings any time without losing your account.

Account access logging

Every login, deposit and withdrawal is timestamped in your account history. You can view this log in Account > Login Activity to spot any unfamiliar access.

Data retention timelines

Active accounts keep full history. Closed accounts retain transaction records for two years where local law permits, then are archived. Request early deletion through support.

Third-party disclosure limits

We share your data with payment processors (DANA, OVO, GoPay, QRIS) and fraud-prevention partners only. No email list sales, no marketing data brokers.

Policy change notifications

When we update this privacy policy, we notify you via email at least 30 days before the change takes effect. You can review the update in your account settings.

Frequently asked questions about your data on wing138

Your account closes immediately, and active gameplay stops. Your transaction history and personal details remain in our system for two years where local law permits, for fraud prevention and dispute resolution. You can request deletion after that period through our support team.

Yes. Log into your account, go to Account > Privacy Settings > Download My Data. You'll receive a file containing your profile, payment history and gameplay summary within 24 hours via your registered email address.

Only our payment processing and withdrawal verification teams access your DANA, OVO, GoPay and QRIS details. These staff members sign confidentiality agreements. Your password and login credentials are never shared internally.

No. We don't sell your email, phone or gameplay data to advertisers or marketing firms. We send account notifications and updates only. You can manage email frequency in Account > Communication Preferences.

We monitor for unauthorized access 24/7. If a breach occurs, we notify affected accounts by email within 24 hours, recommend password changes and provide guidance. We cooperate with local authorities and publish a transparency update.

We use session cookies for login and preferences. These are necessary for account access. You can disable non-essential analytics cookies in Account > Cookie Settings without losing gameplay functionality.

Payment processors (DANA, OVO, GoPay, QRIS) may hold data briefly for settlement, where local law permits. We don't transfer personal data outside Indonesia for marketing or analytics. All server backups stay within local jurisdiction.

How we protect your account and payment information

How to contact us about your privacy

How we manage your privacy day-to-day

Payment data separation

Session cookies and storage

Account access logging

Data retention timelines

Third-party disclosure limits

Policy change notifications

Frequently asked questions about your data on wing138

01 What happens to my data if I close my account?

02 Can I download or export my personal data?

03 Who can see my payment information on wing138?

04 Do you use my data for marketing or third-party ads?

05 How do you handle my data if there's a security breach?

06 What's your cookie policy and can I opt out?

07 Does wing138 share my data with international partners?

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